Refund policy

Last Updated: September 2026

At Kido Motors, we want you to receive your order in perfect condition. If your product arrives damaged, defective, or different from what you ordered, we are here to help.

1. Return Period

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return:

The return request must be submitted within 7 days of delivery.
The product must be unused and in its original condition.
The product must be returned with its original box, packaging, accessories, and other included items.
The product must not be damaged due to misuse, rough handling, or accidental damage after delivery.
The product must be purchased from Kido Motors.

2. Eligible Reasons for Return

A return or exchange may be accepted if:

The product arrives damaged or broken.
The product is defective or does not work as described.
The wrong product, model, color, or quantity is delivered.
The product is missing important parts or accessories.
The product is significantly different from the product description or images.

Minor differences in color, packaging, stickers, or product details may occur due to availability and manufacturing variations. These minor differences may not qualify for a return if the product is otherwise functional and matches the listed description.

3. Parcel Opening Video Requirement

For damaged, defective, missing, or incorrect orders, customers are strongly requested to record a continuous, unedited parcel-opening video.

The video should clearly show:

The sealed parcel before opening.
The courier label and order details.
The complete opening process.
The product and its condition immediately after opening.
Any damage, missing part, or incorrect item.

The opening video helps us verify the issue and process the claim quickly.

If an opening video is not available, Kido Motors may request additional photos, videos, packaging evidence, or other information before approving the claim. Claims without sufficient evidence may take longer to investigate and may not be approved if the issue cannot be verified.

4. How to Request a Return

To request a return or exchange:

Contact us within 7 days of delivery.
Share your order number.
Explain the reason for the return.
Send clear photos and/or videos of the product.
Share the parcel-opening video if available.
Keep the original packaging until your claim is resolved.

You can contact us through:

Email: support@kidomotors.pk
WhatsApp: [Add your WhatsApp number here]

Do not send the product back before receiving return instructions from Kido Motors.

5. Return Approval

All return requests are subject to review and approval.

After receiving the claim, Kido Motors may request additional information to verify:

The product condition.
The delivery condition.
The reason for return.
Whether the product was used or damaged after delivery.
Whether all original parts and packaging are included.

If the claim is approved, we will provide return instructions.

6. Return Shipping Charges

If the mistake is from Kido Motors

Kido Motors will cover reasonable return shipping charges if:

The wrong product was delivered.
The product arrived damaged due to shipping.
The product is defective.
An important part or accessory is missing.

If the return is requested for personal preference

Returns due to personal preference, change of mind, wrong size expectation, or no longer wanting the product may be accepted only at Kido Motors’ discretion.

In such cases:

Return shipping charges will be paid by the customer.
Original delivery charges may not be refundable.
The product must be unused and in original resalable condition.
Any applicable delivery, handling, or restocking cost may be deducted from the refund.

7. Non-Returnable Situations

A return may not be accepted if:

The 7-day return period has passed.
The product has been used, played with, modified, repaired, or tampered with.
The product has scratches, dents, broken parts, or damage caused after delivery.
The original box, accessories, or important parts are missing.
The product was damaged due to water, fire, misuse, or improper storage.
The product was purchased from another seller.
The issue is only a minor color or packaging variation.
The customer refuses delivery without an eligible reason.
The product was damaged because of incorrect handling after delivery.

This policy does not remove any rights available to customers under applicable consumer protection laws.

8. Exchange Policy

If the return is approved, we may offer:

A replacement of the same product; or
An exchange for another available product of equal value; or
A refund, where applicable.

Replacement or exchange depends on product availability.

If the replacement product is unavailable, Kido Motors will discuss the available refund or alternative options with the customer.

9. Refund Policy

Once the returned product is received and inspected, we will inform you whether the refund has been approved.

Approved refunds will normally be processed within 5–7 business days after approval.

The time required for the amount to appear in your account may depend on the payment method, bank, payment provider, or courier process.

Refunds may be issued through the original payment method or another mutually agreed method.

Original delivery charges are refundable only where the return is caused by an error or verified issue from Kido Motors.

10. Damaged Parcel at Delivery

If the parcel appears visibly damaged at the time of delivery:

Take photos or record a video before opening it.
Inform the courier about the damage.
Contact Kido Motors as soon as possible.
Keep the parcel, packaging, and shipping label safely.

Do not throw away the packaging until the claim is resolved.

11. Cancellation Policy

An order cancellation request may be accepted before the order is dispatched.

Once the order has been dispatched, cancellation may not be possible. In that case, the customer may need to receive the parcel and follow the applicable return process.

For refused or returned parcels without an eligible reason, delivery, return, or handling charges may be deducted from any applicable refund.